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Siler City

To our most valued patients:

With many of us under stay-at-home orders across North Carolina, there may be some confusion about when it is considered appropriate to leave our homes. We want you to know that even though we have closed our dental offices to all NON-URGENT treatment, health and dental care facilities are considered “essential service” locations and are still available to you.  If you are experiencing a dental emergency, tooth pain, or any other dental-related problem that you feel cannot wait, please reach out to the office. If someone is not available to take your call, you can either leave a message or a number will be provided to contact one of our doctors so he or she can appropriately address your concern and determine if you need to be seen.  Additionally, our Patient Connect portal is a great way to communicate non-emergency text messages or emails and will be checked periodically throughout each day during the closure. 

We assure you that you are not being abandoned at this time and we are still available to manage your urgent dental treatment needs. Please don’t hesitate to reach out if you need us! Thank you for your patience during this challenging time. We are hopeful to be operational again in the near future, but your health and safety is our top priority. Stay safe!

In Good Health,

Royal Oak Dental Group

Royal Oak Dental Group is proud to provide a full scope of dental health services to patients from Raleigh, Cary, Siler City, Chapel Hill, Durham, North Hills, Wake Forest, Garner, Apex, Holly Springs, Fuquay-Varina, Knightdale, Wendell and Morrisville, NC, as well as the greater Triangle area.
Click Here: COVID-19 & Office Updates

Dear Patient:
 
We hope this message finds you safe and healthy as we all collectively do our best to navigate the COVID-19 health crisis. Thank you for your patience and understanding throughout these challenging times. Because the health and safety of our patients and community is paramount, it has been necessary to limit our patient care to urgent and emergency care over these last few months.

As we have closely followed recommendations from the North Carolina Dental Board, CDC, and other reputable health organizations, we recognize the importance of regional-specific guidance based on the most comprehensive, accurate, and current scientific literature and data available. While community guidelines may continue to evolve, we must continue to make our treatment decisions based on the best knowledge available. It is our job to help improve the health of our patients by approaching comprehensive dental treatment PROACTIVELY, not just reacting after the compromise has become irreversible in nature.

With this in mind, we have made the decision to safely reopen our doors to ALL PATIENTS beginning Monday, May 11th. This means routine dental care, such as cleanings and simple restorations, will resume. When you come to our office you will notice the following elevated measures and precautions that we believe are necessary to maintain until we emerge from this COVID-19 environment (and likely thereafter):  

  • Sanitation stations in the front desk/waiting area
  • Anti-microbial Hydrogen Peroxide mouth rinses before the start of each appointment
  • Hi-Evacuation suction for hygiene appointments to minimize cavitron-related aerosols
  • Patient entrance doors will remain open to reduce contact 
  • Mandatory pre-screening questionnaire over the phone when appointments are confirmed and upon arrival to the office, in addition to temperature checks of ALL STAFF and PATIENTS
  • Patients will wait in their vehicles until their appointment begins
  • Limited access to patient waiting areas and operatories whenever possible (e.g. restricted to patients, parents of young children, translators, service animals, special needs assistance, etc.)
  • Enhanced social distancing measures throughout the office 

This is not the first crisis that we have endured as a state or as a nation, and we look forward to overcoming this event better, stronger and more resilient than ever before. We cannot thank you enough for trusting us with your oral health. Please don’t hesitate to reach out to us with any questions or concerns, and let us know if there is anything we can do to better serve you.
 
Sincerely,
Royal Oak Dental Group